IT Support Technician/Assistant

MAIN JOB PURPOSE: 

You will mainly be responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.

MAIN RESPONSIBILITIES:

  • Installing and configuring computer hardware operating systems and applications;
  • Monitoring and maintaining computer systems and networks;
  • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
  • Replacing parts as required;
  • Providing support, including procedural documentation and relevant reports;
  • Following diagrams and written instructions to repair a fault or set up a system;
  • Supporting the roll-out of new applications;
  • Setting up new users’ accounts and profiles and dealing with password issues;
  • Responding within agreed time limits to call-outs;
  • Working continuously on a task until completion (or referral to third parties, if appropriate);
  • Prioritising and managing many open cases at one time;
  • Rapidly establishing a good working relationship with staff and other professionals, such as software developers;
  • Testing and evaluating new technology

KNOWLEDGE, SKILLS AND EXPERIENCE:

You will need to show evidence of the following:

  • The ability to think logically;
  • A good memory of how software and operating systems work;
  • Excellent listening and questioning skills, combined with the ability to interact confidently with staff to establish what the problem is and explain the solution;
  • The ability to work well with people;
  • Problem solving skills;
  • The ability to prioritise your workload;
  • Attention to detail.