Delivery Information & Charges

Orders are despatched as soon as we can confirm all items in your order are available for despatch.

How is my order delivered?

Your delivery will arrive by courier. All produce is sent fresh chilled packed in a cardboard box that can be recycled, with an insulation liner to keep produce cool. Once your order is packed we insert ice sheets to maintain a cool temperature and then some air-cushion packing to protect it. All meat products in your box will have been cut fresh, or produced on the day of despatch to give maximum product shelf life. Once despatched your order is sent overnight for delivery the next day, or the day following if located in the Scottish Highlands.

Frozen items (ice cream, frozen meat) are despatched in specially insulated packaging with packs of dry ice to maintain a lower box temperature during transit.

Delivery Charges

Orders of £80 or over to all mainland UK destinations qualify for Free delivery.  Delivery for all mainland UK deliveries under £80 is £4.99. Once you have started your order, and selected your delivery area the cost of shipping will automatically update according to the delivery band your order total falls in to.

Do you charge Tax?

Courier services are subject to VAT but this is already included in the delivery charges quoted..

Where do you deliver in the UK?

We deliver to the UK mainland (England, Wales, Scotland and Scottish Highlands only).
Because our produce is sent out chilled fresh and frozen for selected items, it is not possible to deliver to Northern Ireland, Channel Islands, Isle of Man and Scottish Islands because of the necessity to maintain a minimum internal box temperature. If you wish to arrange delivery to one of these areas, please call our customer services department on 0800 334 5505 and we can discuss alternative delivery methods, so long as you accept the charges for delivery and are prepared to accept responsibility for the arrival of contents in whatever condition they arrive.

Do I have to be in?

No you do not have to be in, but we must either have instructions from you where to leave your order, or we will leave safe with a neighbour, or in a safe place within your property boundaries.  Because our produce is fresh our couriers are under instruction not to return deliveries to depot.  Please specify any special delivery instruction with your order. If we are not able to make delivery then your parcel could be taken back to your local parcel depot or post office. The delivery driver will leave a card for you.

What about out of Stock Items?

As a working farm we may occasionally have produce and products in short supply. In the unlikely event that an item is not in stock, you will be contacted to let you know. At this point you may choose to have a replacement product, or a refund. Where your choice of product is a box selection we reserve the right to replace box products with similar products of the same or greater value.

Delivery Problems

Although we do our best to ensure that all orders are delivered within a reasonable time frame, if there is a problem despatching your order we will contact you and arrange an alternative date or offer a full refund. Please be aware that we despatch orders using a courier service whose operation is outside of our control. Where mistakes or losses occur we will usually replace your order, unless you have specified the wrong delivery address, or the order has been safely delivered, but you have neglected to retrieve it in reasonable time (e.g. from a neighbour).

Delivery Methods

We have selected the delivery methods that we believe offer the safest and most cost effective delivery of your items in a reasonable time frame.

What should I know about payment methods to ensure timely delivery?

We recommend using a CREDIT CARD online to ensure timely delivery. With credit cards, we have guaranteed full payment at the time of order, and you are insured according to the conditions of your card.

We offer payment via SagePay and PayPal and we ship your items as soon as we verify all products in your order are available. Payment methods other than credit cards can under certain circumstances be accepted, but only if placed by telephone order.

What is the guarantee policy?

If you are not completely satisfied with your purchases please tell us and we will happily refund the cost of that any item you are dissatisfied with. Where a large part of your order is at fault we will replace it or offer a refund. If the value of your produce/product is under £20 we can only offer a refund..

Questions regarding Shipping Rates & Charges should be directed to to our Customer Care Manager by calling our Freephone number 0800 334 5505 or emailing caroline@laverstokepark.co.uk